Our network reaches over 99% of the UK, so we've got you covered. There are a range of filters to choose from to block content and usage. It's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. Post crossed with post. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. Scroll to Parental Controls. Help & supportOperating Temperature: 0℃~40℃ (32℉ ~104℉) Storage Temperature: -40℃~70℃ (-40℉ ~158℉) Operating Humidity: 10%~90% non-condensing. . Good Luck. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. . Smart Hub 2: available to BT Halo 2 customers who don’t already have one. How to access the Smart Hub Manager. Look for “DNS SETTINGS” or something similar – it may be. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads,. BT Business Smart HubParental Controls not working. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. BT Smart Hub 2. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. 7 REPLIES 7. . There are a range of filters to choose from to block content and usage. My Smarthub keeps adding additional Mac addresses into the Access control page and then turning off all devices connected on wifi. BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. The parental controls set for your Broadband Backup may be different to those on your normal hub. Email; Billing. Low on minutes, data or texts? Just add one of our bolt-ons. licquorice. Existing customer with a BT Hub. If you delete your account – your settings will be lost. My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. Scroll down to and click on the Manage your extras button. I’ve since upgraded to a Ubiquiti kit. Help & supportYes. Once you’ve clicked on the device, the following screen should appear. Coverage checker. There are two PINs: one for parental control and one for payments in BT Player. So I switched controls off for a while. Controls & Settings guide BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Hi, I am unable to turn on the built in BT Parental Controls because they are "unavailable" it has been months since this problem first occurred and the issue of unavailable parental controls still persists. Coverage checker. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. 254 into the address bar. I've put the BT Business hub back in situ and changed the DNS to the Open DNS numbers but i'm getting the same problem, it works on a normal tab. . MAC randomisation is a common option on most modern devices, so that tends to defeat any form of applied restrictions. However I kept waiting for it to come into effect and nothing. Plug the other end into one of the yellow ports in the back of your broadband hub. You can get BT Parental Controls by accessing them through your My BT account. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. Parental control may not be able to completely block some APPs and web pages. 254 in a web browser to open BT Hub Manager. Whether your child uses Apple, Android or other devices, it’s important to consider the available parental controls and setting available. 0 Ratings. This has been the case for at least 4 weeks. Enter your admin password. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. To find out how to use it, just click on the dropdown for your Hub. If you can find a router which only allows connection to a "whitelist". My family is growing up and I'm becoming more concernedI got BT Broadband set up last Tuesday. You can google how to do this. I've also got a Wi-Fi disc setup. Use a wired connection. . Assemble the power plug (by sliding the two parts together), connect the power cable and switch on at the socket. . this is driving me and my family mad, as each time we do reboot it, the message comes up about setting up our Home hub and Parental Controls. Look for “DNS SETTINGS” or something similar – it may be set to “AUTO”. The Light level blocks pornography, obscene or. With BT access controls you can manage how your device accesses the internet during certain times of the day. if you’ve got one of our older Hubs why not buy our latest BT Smart Hub? > Was this answer helpful? Tell us how we can improve this article. Other notable elements are the Hub 4’s integrated parental controls, which allow you to cut off any device from your network at set times (such as children’s laptops after bed time) and WPA2. Mobile. TV & Broadband. I receive emails saying they are ac. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. The downside is that you'll have to modify the list each time you want to connect or block a new device. Explain why you are setting parental controls; to keep them safe. Read Recombu Digital’s guide to parental internet controls Parental Controls is a whole-home solution, meaning that filtering is applied at the gateway to the home. . Use your parental control PIN to control access to programmes with an age rating. Low on minutes, data or texts? Just add one of our bolt-ons. (9,015) $59. The default PIN is 1234. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. Before you go ahead, try these steps to improve your wireless connection. On/off light control BT Smart Hub. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. I receive emails saying they are ac. 1. It is quite easy to do, log in to your BT account and select your products, the HALO should show up. 2. Select Control wi-fi access for your devices to manage your screen time online. You’ll be asked if you want to Activate Parental Controls, select OK. I'll bookmark this post and when I find out more information I will update this. You can get BT Parental Controls by accessing them through your My BT account. 5. BT Smart Hub 2. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. How to return the 4G Mini Hub. So, parental controls haven't worked since upgraded from copper to fibre and got a new Smart hub. TVS. It wasn't anything I could have done my end. 5. 02. The same firewall and BT Parental Controls from the company's previous models are also included, so you can restrict web access if needed. We’ll email or text you when your broadband is ready. DarrenW sorted it out for me. I have tried restarting the hub etc but this does not make any difference. Bolt-ons. Our app alerts you when there’s. Select an option that apply: it's too long. Your Parental control PIN is set on each box. Add devices using the add button and scan to locate the device (it must me on). With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily. Payment by Direct Debit. 1. Re: Parental Controls. Select Quick Setup Wizard. Check BT Broadband status. Simple. If you are not able to acce. If you use Access Control to limit children’s devises it is a nightmare using the app. • Control your Kids internet access with touch of a button. The practicality with 3 stroppy teenagers of getting to all of their devices (mix of Laptops, IPADS, Smart Phones) and installing Macafee. Hi @Abbasbot, welcome to the community and thanks for posting, you'll find access controls for your Smart Hub 2 in the My BT app. Help & supportParental controls and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. . Children's experiences online are unique and constantly changing. These filters will. Non-BT business hub or router: It's preferable that you use a BT Business Hub. . 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. It’s also important to consider installing anti-virus software and parental controls:Remember that parental control settings are only one part of online safety. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. You can get BT Parental Controls by accessing them through your My BT account. A site is being blocked incorrectly by BT Parental Controls. BT knows being able to browse the web safely is important, especially if you have children – and with our free BT Parental Controls,we help to keep them safe online. 1. 168. Select Next. Parents be aware that the latest firmware update has removed the ability to manage access control in Home Hub 2. g. ft. 4 and 5 Ghz). Use your parental control PIN to control access to programmes with an age rating. BT’s parental controls offer tight restrictions on what your child can see online. This is so frustrating and can't be expected behaviour. Whenever I try I get the message below with the option greyed out for Parental Controls. . or call 150 from an EE device. 99. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this? I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. At the time then the only way to do this was to use a 3rd party router (Billion) and link this to OpenDNS. on the device you'd like to apply these new parental controls to - switch airplane mode on and off, or restart it to apply the controls. I've seen this happen before when a Fibre upgrade has been delayed and it is due to a mismatch with our system records. 85. . Coverage checker. com , so we can help you troubleshoot. Do I need to g. They are easily over come and are device specific. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. As part of the Parental Controls service, we have automatically enabled Google and Bing SafeSearch. Re: Smart Hub 2 - control wifi access open to abuse. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. BT BT include parental controls within their broadband package. That will clue him in on your activities, and you wont be able to completely hide. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. Re: Can’t connect to Smart Hub 2 through MyBT app. They're now called Wi-Fi controls. With BT access controls you can manage how your device accesses the internet during certain times of the day. There are a range of filters to choose from to block content and usage. Month 4 from £32. It seems no matter what you do kids can get around it, it’s really frustrating Thank you tho I appreciate you taking the time to respond. Once activated, you will then be able to change your filter level to. 99. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2 £159. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Parental control apps are no use what so ever. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. For example, you can control your children's internet use when you're not about. It’s also important to consider installing anti-virus software and parental controls: Remember that parental control settings are only one part of online safety. BT Virus Protect Download it on your device so you’re protected whenHello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. Block websites and apps: This is a way to protect your. 0 RatingsJust go back to using your old home hub, if it does everything you want it to. Select your hub SSID, then Next. A master reset will delete all personal configuration settings on your BT 4G Home Hub. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. Prior to this they worked without fault. If you delete your account – your settings will be lost. I know you can get various parental control software for most devices but I. BT Sport; Mobile Plusnet Mobile; Sim only deals. I've tried rebooting the smart hub and trying in a different browser but there's no change. You can change it to off (or medium or strict) It comes set to medium so some websites are not available. Find the best signal location in your house - this is often near a window. Set up the Wireless Accces Point to have the same SSID and password as the SmartHub. Yes BT Smart Hub 2. 12. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. If you want to make any changes to the hub settings, you'll need the admin password. 1. 1. If I try to access a blocked website, I just get a 'Forbidden' message with no further options. When setting up your hub, you will be asked if you want to set up BT. Flexible and affordable sim only deals with no contract. To check if your Content Controls are active at any time, just repeat steps 1-5. From the app, click More then select Your wi-fi network. For example, you can control your children's internet use when you're not about. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. So, it can be hard to keep up. I also tried deleting parental controls (not just switching them off), waiting over 24 hours and then reactivating. Schedule time offline. To manage your settings, you need to log on to your BT account online. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. Most new devices work well with dual-band wi-fi. Bear in mind that if you have Digital Voice you will need to use the BT Smart Hub2. 99/month. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. To set up parental controls, you should: Log in to My BT. BT Sport; Mobile Plusnet Mobile; Sim only deals. The Account Holder needs to set up and maintain this service. Works when using your BT ID on UK BT Wi-fi hotspots. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. 0 Ratings Reply. Click on the device from the list. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. Coverage checker. Our network reaches over 99% of the UK, so we've got you covered. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. BT Parental Controls and BT Cloud. I've tried rebooting the smart hub and trying in a different browser but there's no chang. BT broadband. Parental controls and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. . That’s why we include BT Parental Controls free with all our broadband packages. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn them back on slide the. Turn on Windows 10 parental controls, then select Start > Settings > Accounts > Family & Other People > Manage Family Settings Online. BT Parental Controls help keep your children safe online. But also let them know that they can talk to you to discuss why certain settings are in place. The Account Holder needs to set up and maintain this service. Sign into your My BT account online. 4GHz or 5GHz band, depending on. BT website deletio. It’s also important to consider installing anti-virus software and parental controls:BT Parental Controls allow parents to fixed filters on their home wi-fi network to manage what type in websites their children can access and minimise harm. . My trying to setup parental controls to limit my kids computer & phone usage. Includes BT Virus Protect and a BT. 1. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. on 09-05-2018 01:23 PM Options Hi MysteryMan Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. BT Virus Protect works on compatible PC/MACs. those boxes highlighted in red used to be IP addresses until about 40 minutes ago. If you already have BT Broadband and wish to add parental controls to your hub, you can do this online using your My BT account. There have been a few issues with parental controls not activation due to data mismatch. You need to change both. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. It was something technical on BT's side of things. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks agoHi, I'm so sorry your parental controls have stopped working. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. 3MB/sec by a 10MB/sec margin, and its. They were working fine before. Distinguished Sage Mark as New; Bookmark; Subscribe;. Wi-Fi dead-zone killer; Superior Tri-Band Speed; Built-in smart hub. Step 2 – On the Apps screen, select Settings. . 6. So if anyone has a more elegant solution then. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. ThatÕs why we include BT Parental Controls free with all our broadband packages. TV accepts this on manual, but still fails at gateway (tried 192. You will either need to wait and see if this is fixed with a software update sometime in the future or you do as was suggested in message 9 most o The premium is £5. You’ll be able to watch box-sets in no time,. The default PIN is 1234. The parental controls set for your Broadband Backup may be different to those on your normal hub. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. Find the best signal location in your house - this is often near a window. Please can anyone advise if there is a way to have parental controls using a BT smart business hub? I've used a helpful post from the forum to set the hub up and it's all working, but I can't seem to find any posts about parental controls. Hi My Parental controls are set and active but do not block any sites on any devises in the house. Your Hub will be called something like BTHub6-ABCD. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Once activated, you will then be able to change your filter level to. Smart Parental Control Capabilities. If you need an engineer installation, we’ll let you know when you order. 1. Let’s set up your TV Box and remote. I simply cannot believe this - I have also just switched to EE and to find ZERO parental controls at ISP or router level. Advanced IoT controls: While the BT Smart Hub 2 is perfectly fine for 99% of smart homes, in my case I found the customisation options to integrate with wired cameras to be lacking. If you delete your account – your settings will be lost. It does have a "Pause All" feature, which will pause every device connected to the WHW network, but devices can't be excluded. Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting. Hello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. BT Smart Hub; Parental control ; BT cloud storage ; BT speed promise or £20 paid back to you ; Ideal for a couple of devices to browse and stream ; BT Fibre 1 (BT superfast Fibre 1) Download speed ranges from 46 Mbps to 50 Mbps ; 39 stay fast guarantee ; Upload speed ranges from 8 Mbps to 9 Mbps ; Unlimited data usage ; BT Smart Hub; Parental. To check if your Content Controls are active at any time, just repeat steps 1-5. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. 4GHz channel has a throughput of 289Mbps. The latest firmware for the SmartHub 2 is: v0. BT Parental Controls help keep your children safe online. The default PIN is 1234. No Removable password card BT Smart Hub. The Hub Manager is where you can change or view your Hub’s settings. Connect a laptop to the back of the Hub using a network cable. Alternatively, go to Parental Settings > Settings. This should tell you the band to which you are connected. . It will also keep nearly all parental controls on so kids are safe ish to search. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. Home phone & Mobile. In the Parental controls section, you can set the age ratings for which your viewing PIN will be. To lock apps: Step 1 – From the Smart TV home menu, select Apps. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. If you delete your account – your settings will be lost. You have been temporarily locked out. For. Follow these easy steps to set up BT Parental Controls to block YouTube:WPS Unplug any existing broadband kit, then…. Also bear in mind, if your kids are tech savvy you will never win. . I'll send you a private message so you can get in touch and we'll be happy to help. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. Due to some special reasons such as application cache, security software protection, VPN encrypted connection, etc. You can also select Settings from your remote control, Home Menu or with voice control. @SteveoSteve. I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. We regularly release software upgrades for our Hubs. There are a range of filters to choose from to block. The issue I'm having is tha. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although. BT Broadband . Packet loss will happen if the cable connections are incorrect and the connection is loose. If you need an engineer installation, we’ll let you know when you order. It worked for my set up anyway. I have done so a number of tim. The default PIN is 1234. Tap Activate Parental Controls. which is BT infinity and using the now tv app on xbox or pc. The default PIN is 1234. Once activated, you will then be able to change your filter level to. If this works, restart all your devices and then connect them again. Click Change Settings next to BT Access Controls. Go to the WiFi Controls dashboard. Click Change Settings next to BT Access Controls. I have followed all of the recommended advice from BT and the community forum. 10-04-2021 3:27 PM. Low on minutes, data or texts? Just add one of our bolt-ons. BT Fibre broadband. BT Parental Controls help keep your children safe online. As they use the same technology, if you have both services active and you attempt to visit a website that exists in both the BT Parental Controls. Open a new web browser on a device connected to your Hub and type 192. Smart Hub 2 - switch on Wi- Fi Controls. screen time online . Set time limits: This is a great way to make sure your kids aren’t spending too much time online. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. No, this is a major upgrade from its predecessor, the Home Hub 5, that’s a compelling reason for BT customers to recontract. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Are you a business user?We’ll email or text you when your broadband is ready. 0 Ratings 7 REPLIES 7.